In my brief time as a Car Sales Consultant, I have learned one of the reasons customers don’t commit to a sale is the fear of not getting the best deal. True? So, how do you know if the price you’re contemplating is not only a good one for you, but a fair market price?
The true story below will show one of my proudest accomplishments to date in successfully closing the sale.
The customer and I found the perfect car. No question about it, he loved this car. The test drive went well. Of course we laughed and had a great rapport. The figures were presented. A little tweaking of the numbers and yes, it worked for him. Great!
“Are you ready to own this car today?” I asked….”No, I have to think about it,” he replied.
Hmmm….He loved the car and we came to an agreement on the price, so, what was left to think about? I had no idea, so, I asked him and, his reply was, “Well, I just want to look around some more.”
Really?? He said it was the perfect car. When I asked if he just wanted to make sure he was getting a good deal, he nodded in agreement. “I imagine you’ll go to or call other dealers.” Again, he nodded and said; “yes I was planning to go to a few places.”
I nodded back at him, “Let’s do it, and we can find out right now if the price we gave you is comparatively good. We’ll go to the experts, and find out what the fair market price is. Okay with you?” He nodded somewhat skeptically. I got on the computer and went to Kelly Blue Book, (KBB.com), and entered the exact information for the car he was considering. What do you know!! The exact car was listed with a fair market price higher yes, higher than the quote he received at Volvo of Wellesley.
I looked at him, we both smiled and I asked, “Write it up?” With a satisfied smile he said, “Absolutely!”
The bottom line here is, when in doubt go to the experts and get reassurance on the spot.
I now have six months under my belt as a Car Sales Consultant.
Since I like to laugh and to make others laugh, I’ll share some of the more humorous moments to date. My feeling is you have to be able to laugh at yourself. Intrigued yet?
Getting Out of the Car
It must have been my first test drive that went fairly well, until we arrived back at the dealership. A very nice couple were in the front seats. Yes, they liked the car and let’s go in and talk numbers. Not so fast. I can’t believe I am going to admit this but, gotta laugh at your self right? The couple get out of the car, but I can’t. I’m in the back seat and I can’t open the doors. I’m trying anything I could think of, the driver is pushing any button to unlock the doors. At this point, I think, I can not let these people go into the dealership to say their Sales Consultant couldn’t get out of the car. I was frustrated and laughing, (to myself) at that thought. Luckily, the driver found the child safety lock!
The Test Drives
One of my fears of selling cars has always been the test drive. Really, there are many things that could happen. Again, on one of my earlier test drives, the couple decided they loved the car, but wanted a different color. No problem, I used my cell phone to call the sales manager to see what other colors we had. WRONG! I learned a call to the dealership while on a test drive meant something went wrong, like a flat tire, ran out of gas. I’ve never done that again.
A real fear of the test drives are crazy drivers, or at least crazy while on a test drive. Some people feel they need to test the steering by wobbling all over the road, taking turns ridiculously fast or stopping fast. These have all happened. There was only one time I involuntarily let out an audible OMG! I deal with these memorable rides by telling myself, “It’s OK Barbara, you’re in a Volvo.” Seriously, not a sales line, until I use it as one.
Basically, the state of the car selling business is good. Granted I can have a great month with 13 cars out the door and only 5 the next. Either that’s just the way it is in the car business or it’s me. By my next update, I will, I need to have at least 11 cars consistently.
Stay tuned for the next update. Did she make her goal?
- Safety rating:2014 top safety pick +
- Estimated mpg:
- City – 19
- Highway – 29
There’s a reason Volvo is known for its safety. After all, this luxury large sedan has garnered the top rating from IIHS since 2007, and that didn’t change in 2014. Another top safety pick, the Volvo S80 performed well in all crash tests and also got the highest rating for rear crash protection and head restraints.
In addition to holding its own in crashes, the Volvo S80 offers a host of safety features — some standard and others that can be added to help avoid accidents.
Included are active high beams, which recognize the headlight beam of oncoming vehicles and automatically shifts between high and low beams; an adaptive brake light that can tell the difference between panic and normal braking; and collision warning and lane-departure warning.
The Volvo also offers safety technology, which is designed to prevent accidents at low speeds by applying the brakes automatically if a crash is imminent. Pedestrians don’t have to worry about getting hit, thanks to the pedestrian detection with full auto braking.
Typically, during a snow storm I like to stay at home and watch the pretty flakes fall.
However, now that I am in the car business, it’s a horse of a different color. (It’s not that long ago that I figured out in the Wizard of Oz movie, the horses in Emerald City did change colors. But I digress.) Now when it snows, I’m at the dealership.
My first snow storm in the car business December 2013, was…different, wet, cold and then warm, good exercise. My job was climbing into the cars through the snow plowed barricade to start them. Some of the cars were parked so close to each other I felt like a contortionist getting and in out. But, I laughed and laughed at the ways I was able to get in and out of some cars. So, OK, it was kind of fun.
Today, January 2, 2014…here we go again! Pictures to follow. Stay safe on the roads. Better yet, stay at home and watch the flakes fall. Preferably in front of a real fireplace.