Where’s Barbara Selling Cars?

I am back where it all began…Volvo of Wellesley Banner_resized_resized

Why? First and foremost, I am convinced that Volvo is the safest car made. Also, the technology is so far advanced compared to other models.

Truth be told, the commute is 10 minutes instead of 45-60 minutes.

I felt like Dorothy, from the Wizard of OZ. I had to go over the rainbow to realize there’s no place like home.  (If I had ruby shoes, I would have clicked my heels).

I’ve been back in Wellesley for a little over a week and have sold five cars.

 

Car Shopping is Fun

It happened, a customer actually said it to me first, “Car shopping is fun!”

As of today, March 31, no sale. This customer is not in a rush and I am a patient Car Sales Consultant. However, after test driving a huge variety of cars, Volvo is still on the short list!!

Part of the fun for this gentleman is figuring the terms, fees and figures on an excel worksheet.
Not a common occurrence, but if that’s the fun part for him, so be it! Fun is fun.

I am confident a sale is imminent. Stay tuned.

 

Car Salesmen use,”Buddy, Bro, Pal”

I am in a predominantly male business; I get the differences between the sexes. However, it amazes me how males refer to each other as, “Bud, Buddy, Dude, Bro, and Pal.”  They aren’t all really close friends, yet those references do indicate a connection, at least to me. These terms are not exclusive to car sales; I just happen to be in the business and am more aware of these interactions.

I can’t think of any words or nick names that men and women can use interchangeably. I suppose part of this would result from steering clear of sexual harassment. Using, “Honey, sweetie, babe, dear…,” would certainly not be tolerated by most women today.

I’m not complaining, rather, as a woman car Sales Consultant, it’s just something I’ve noticed.

 

 

 

The Tricks of the Trade Are In Your Favor

In my brief time as a Car Sales Consultant, I have learned one of the reasons customers don’t commit to a sale is the fear of not getting the best deal. True? So, how do you know if the price you’re contemplating is not only a good one for you, but a fair market price?

The true story below will show one of my proudest accomplishments to date in successfully closing the sale.

The customer and I found the perfect car. No question about it, he loved this car. The test drive went well. Of course we laughed and had a great rapport. The figures were presented. A little tweaking of the numbers and yes, it worked for him. Great!

“Are you ready to own this car today?” I asked….”No, I have to think about it,” he replied.

Hmmm….He loved the car and we came to an agreement on the price, so, what was left  to think about? I had no idea, so, I asked him and, his reply was, “Well, I just want to look around some more.”

Really?? He said it was the perfect car.  When I asked if he just wanted to make sure he was getting a good deal, he nodded in agreement.  “I imagine you’ll go to or call other dealers.” Again, he nodded and said; “yes I was planning to go to a few places.”

I nodded back at him, “Let’s do it,  and we can find out right now if the price we gave you is comparatively good. We’ll go to the experts, and find out what the fair market price is. Okay with you?”  He nodded somewhat skeptically. I got on the computer and went to Kelly Blue Book, (KBB.com), and entered the exact information for the car he was considering. What do you know!! The exact car was listed with a fair market price higher yes, higher than the quote he received at Volvo of Wellesley.

 I looked at him, we both smiled and I asked, “Write it up?” With a satisfied smile he said, “Absolutely!”

 The bottom line here is, when in doubt go to the experts and get reassurance on the spot.

Done deal

Rumors

Rumor has it, Volvo will be out of business.

A recent example comes from the Huffington Post, 9 Iconic Brands That Could Soon Be Dead. Ironically, just two days before that article appeared a very favorable article from the Huffington Post, Car Review: Not to Be Outdone, the 2014 Volvo S60 Offers Safety First.

I believe Volvo will be around for a long time. Granted the brand has a bit of catching up to do. Based on what I have personally heard and seen from the proverbial horses mouth, the future looks to be very exciting. The next generation on all Volvo products will be the 2016 model year expected to arrive at dealerships sometime in 2015.

The design direction of Thomas Ingenlath,
Thomas Ingenlath, Head of Design Volvo Car Group

“Creativity is thriving in the Swedish society. This includes design and technology as well as the fashion, music and art scene.

We use this as an inspiration for creating a new kind of attainable luxury. Our future cars will show that there are new, exciting ways to express the soul of Sweden.”

“In my opinion, Volvo design has always had a certain authority. We aim to extend this calm, intelligent and strong side of our brand with a greater potency, modernity and expressiveness. Concept Coupé clearly expresses this direction.”
http://www.volvocars.com/us/top/about/conceptcars-futurevehicles/pages/default.aspx

This article will describe what to look for in the coming year.
Volvo Plan: 1 Platform for All Cars

So, in conclusion, rumors are just rumors. Stay tuned and follow this blog for more information.

The Car Sales Woman – It’s Your Time

The title of this blog made me smile.

How often do you run into a car sales woman? Not too often it’s sad to say.

The field of selling cars for a living has been dominated by men since the beginning of car sales and it’s time for a change. I know many women in the business and they make great car saleswomen, F & I Managers, Sales Managers and yes, even General Managers. Maybe it’s the stigma that goes along with being a car salesman the holds back some women from entering a career in car sales or maybe it’s common misconception that men make better car sales people. Whatever it is it’s time to cast aside those old beliefs from the past and get some women selling cars and other automobile sales careers.   Read more at: http://carsalesprofessional.com/the-car-sales-woman-time/

car-sales-woman

 

Status Update – Six Months

I now have six months under my belt as a Car Sales Consultant.

Since I like to laugh and to make others laugh, I’ll share some of the more humorous moments to date. My feeling is you have to be able to laugh at yourself. Intrigued yet?

Getting Out of the Car

It must have been my first test drive that went fairly well, until we arrived back at the dealership. A very nice couple were in the front seats. Yes, they liked the car and let’s go in and talk numbers. Not so fast. I can’t believe I am going to admit this but, gotta laugh at your self right? The couple get out of the car, but I can’t. I’m in the back seat and I can’t open the doors. I’m trying anything I could think of, the driver is pushing any button to unlock the doors. At this point, I think, I can not let these people go into the dealership to say their Sales Consultant couldn’t get out of the car. I was frustrated and laughing, (to myself) at that thought. Luckily, the driver found the child safety lock!

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The Test Drives

One of my fears of selling cars has always been the test drive.  Really, there are many things that could happen. Again, on one of my earlier test drives, the couple decided they loved the car, but wanted a different color. No problem, I used my cell phone to call the sales manager to see what other colors we had. WRONG! I learned a call to the dealership while on a test drive meant something went wrong, like a flat tire, ran out of gas.  I’ve never done that again.

A real fear of the test drives are crazy drivers, or at least crazy while on a test drive. Some people feel they need to test the steering by wobbling all over the road, taking turns ridiculously fast or stopping fast. These have all happened. There was only one time I involuntarily let out an audible OMG!  I deal with these memorable rides by telling myself, “It’s OK Barbara, you’re in a Volvo.”  Seriously, not a sales line, until I use it as one.

Basically, the state of the car selling business is good. Granted I can have a great month with 13 cars out the door and only 5 the next. Either that’s just the way it is in the car business or it’s me. By my next update, I will, I need to have at least 11 cars consistently.

Stay tuned for the next update. Did she make her goal?